What is TDM Resolve℠?

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Informed Choices

TDM is helping companies navigate the complexities of procuring, implementing, and managing enterprise grade telecom and cloud services. For over 22 years, TDM has been providing telecommunications support to national and international multi-location clients, leveraging top networks, technology, and carriers to deliver the best services.

TDM Resolve℠ is a suite of solutions, available as a package or individually, that allows our clients the ability to capitalize on our knowledge and expertise so they can focus on their core business. We’ve been involved in thousands of Telecom and IT infrastructure buying decisions and we use these invaluable data points to help clients make educated purchasing decisions.

Informed Choices

TDM is helping companies navigate the complexities of procuring, implementing, and managing enterprise grade telecom and cloud services. For over 22 years, TDM has been providing telecommunications support to national and international multi-location clients, leveraging top networks, technology, and carriers to deliver the best services.

TDM Resolve℠ is a suite of solutions, available as a package or individually, that allows our clients the ability to capitalize on our knowledge and expertise so they can focus on their core business. We’ve been involved in thousands of Telecom and IT infrastructure buying decisions and we use these invaluable data points to help clients make educated purchasing decisions.

Procurement Services

TDM provides complete lifecycle management of Telecom & Cloud Services. We help businesses select the right technology, improve performance and manage services in the most efficient and affordable way possible. Our centralized procurement solution will enable your business to avoid a costly manual process, while ensuring compliance and industry standards at all locations.

We work with businesses and IT departments to help them compare services from over 350 cloud and telecom service providers. Our company obtains quotes, compares services and features and negotiates the best pricing available at all of your business locations. And because of our volume, we’re able to secure the best provider pricing, so our business clients experience an average 28% monthly cost savings when renewing, upgrading or changing services.

Procurement Services

TDM provides complete lifecycle management of Telecom & Cloud Services. We help businesses select the right technology, improve performance and manage services in the most efficient and affordable way possible. Our centralized procurement solution will enable your business to avoid a costly manual process, while ensuring compliance and industry standards at all locations.

We work with businesses and IT departments to help them compare services from over 350 cloud and telecom service providers. Our company obtains quotes, compares services and features and negotiates the best pricing available at all business locations. Because of our volume we also get the best provider pricing, with our business clients experiencing an average 28% monthly cost savings when renewing, upgrading or changing services.

Managed Services

TDM Resolve℠ Managed Services includes full, ongoing, live-person support, regardless of the complexity of your solution. With 24×7 US-based coverage, it only takes a single call for any type of support related to any of your solutions providers.

  • Managed Connectivity
    TDM can source, install, monitor, and support all of your connectivity services, across all carriers.
  • Managed UCaaS
    From project management on new installs to providing end-user helpdesk support, TDM’s dedicated and experienced team assumes the responsibilities of fully managing your UCaaS services, nationwide.

If multiple suppliers are required to resolve your issue, we’ll coordinate that for you, as well. You’ll never spend another minute waiting on hold with an unresponsive provider.

Managed Services

TDM Resolve℠ Managed Services includes full, ongoing, live-person support, regardless of the complexity of your solution. With 24×7 US-based coverage, it only takes a single call for any type of support related to any of your solutions providers. If multiple suppliers are required to resolve your issue, we’ll coordinate that for you, as well. You’ll never spend another minute waiting on hold with an unresponsive provider.

  • Managed Connectivity
    TDM can source, install, monitor, and support all of your connectivity services, across all carriers.
  • Managed UCaaS
    From project management on new installs to providing end-user helpdesk support, TDM’s dedicated and experienced team assumes the responsibilities of fully managing your UCaaS services, nationwide.

TDM Resolve℠ Professional Services

Our Professional Services allow your organization to work with experts who have installed and supported thousands of large-scale telecommunications projects and services, globally. We help businesses select the right technology, improve performance, and manage services in the most efficient and affordable way possible. Our Professional Services include:

Design & Installation Services

Our team of experienced technicians and engineers can help with design and installation, ensuring a smooth and quick implementation of solutions.

Project Management

Our skilled telecom project managers can help your IT team ensure the coordination and deployment is on time and within budget.

Disconnects/Returns

Our customer service team will pay for itself by managing the disconnection of discontinued services and return equipment after an implementation, if needed.

Bundled Installation Services

We can create a specialized quote for your organization that evaluates all technology providers ensuring you have a smooth transition to a new technology.

TDM Resolve℠ TEAM

Technology Expense & Asset Management

  • IT Asset Management
    TDM Resolve℠ can align IT costs with your designated teams that consume each service. Resolve will apply custom filters and general ledger or department level codes to create automated processes for cost allocation.
  • Invoice Management
    TDM Resolve℠ invoice processing services create efficiency for your team while saving you money.
  • Bill Pay Service
    TDM Resolve℠ bill pay service was designed to easily and accurately process payments for your telecom environment, while avoiding late fees and service disconnections.

TDM Resolve℠ TEAM

Technology Expense & Asset Management

  • IT Asset Management
    TDM Resolve℠ can align IT costs with your designated teams that consume each service. Resolve will apply custom filters and general ledger or department level codes to create automated processes for cost allocation.
  • Invoice Management
    TDM Resolve℠ invoice processing services create efficiency for your team while saving you money.
  • Bill Pay Service
    TDM Resolve℠ bill pay service was designed to easily and accurately process payments for your telecom environment, while avoiding late fees and service disconnections.

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