You may be familiar these acronyms, but we included a brief explanation for the benefit of those who may not be so familiar. UCaaS (Unified Communications as a Service) is the current standard for enterprise communication, and VoIP (Voice over Internet Protocol) is the voice component of a UCaaS solution. This UCaaS technology transmits all modes of communication (voice, chat, text, video) over internet protocol (IP), via the public Internet or private data circuit. These solutions are often called “hosted” voice solutions because they are managed off-premise by a third party supplier.
UCaaS technology is a valuable upgrade for any business, especially in a post-Covid environment, where its benefts include:
- Workforce mobility (work from the comfort of your home with all the phone features and functionality you have in the office)
- Enhanced security and reliability
- Reduced costs compared to older technology
- Greater functionality and flexibility
- Scalable and customizable solutions
- Maximum customer engagement (let them choose how they communicate with you)
Should We Consider UCaaS?
Every business should consider a UCaaS solution. Even if you are currently utilizing UCaaS products, you may still want to investigate your options. This is a highly competitive space where carriers continuously update and differentiate their products with new capabilities, integrations, and pricing.
One specific capability which has grown in importance over the years is “softphone” feature. Softphone allows employees to access your desk phone through a mobile phone and/or computer app. This virtual accessibility is an important piece of enabling your workforce to truly work from anywhere. Another differentiator has been the ability for some hosted products to integrate with Microsoft Teams. This essentially acts as a convenient extension of softphone as some carriers will integrate your office phone right into one of the most popular collaboration tools on the market, providing you have the appropriate level of Teams licensing. Overall, your current UCaaS setup might have you missing out on features which could simplify and enhance your work environment.
Whether you are looking for specific features, or if you want to compare solutions as a budgetary exercise for the future, we can tap our vendor network and provide an apples-to-apples comparison of UCaaS products. Please reach out if you would like to schedule a consultation.