Managed Helpdesk

Managed Helpdesk

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Help is Only a Call Away

TDM’s Managed Helpdesk Services provide tech support and intervention to businesses across the country. You’ll speak with real experts so that we can solve your IT issues quickly and efficiently. Our remote support team can provide your employees with easy-to-understand directions to troubleshoot your computer or network issues or we can access your network through secure network connectivity.

Our managed help desk solutions can range from simple call logging, to full management of all IT and telecom issues for your business, including interacting with third party vendors, on behalf of your company.

Help is Only a Call Away

Help is Only a Call AwayTDM’s Managed Helpdesk Services provide tech support and intervention to businesses across the country. You’ll speak with real experts so that we can solve your IT issues quickly and efficiently. Our remote support team can provide your employees with easy-to-understand directions to troubleshoot your computer or network issues or we can access your network through secure network connectivity.

Our managed help desk solutions can range from simple call logging, to full management of all IT and telecom issues for your business, including interacting with third party vendors, on behalf of your company.

Benefits of Help Desk Outsourcing

There many reason to outsource your managed helpdesk to TDM. Here are just a few:

  • Single Point of Contact for IT & Telecom Issues
  • Enhanced Customer Service
  • Frees Up Internal IT Team Members for Other Initiatives
  • Considerable Cost Savings, vs Employing an In-house Team
  • Flexible Hours of Help Desk Operation
  • Professional and Experienced Help Desk Employees
  • Fully-Documented Protocols with Individualized Escalation Process

Benefits of Help Desk Outsourcing

Benefits of Help Desk OutsourcingThere many reason to outsource your managed helpdesk to TDM. Here are just a few:

  • Single Point of Contact for IT & Telecom Issues
  • Enhanced Customer Service
  • Frees Up Internal IT Team Members for Other Initiatives
  • Considerable Cost Savings, vs Employing an In-house Team
  • Flexible Hours of Help Desk Operation
  • Professional and Experienced Help Desk Employees
  • Fully-Documented Protocols with Individualized Escalation Process

The TDM Difference

TDM has successfully improved the business performance and profitability of innumerable clients by implementing Managed Helpdesk Services that reduce costs and improve internal and external communications across the organization.

Headquartered near Louisville, Kentucky since 1999, TDM has helped customers across the country make business-critical decisions that power their companies. We have extensive knowledge and experience in Managed Helpdesk solutions that are designed to meet the needs of your particular business.

We’ll work with your business to design a solution that will effectively meet your needs, well into the future and then implement our solutions, flawlessly – on time and within budget.

The TDM Difference

Help Desk OutsourcingTDM has successfully improved the business performance and profitability of innumerable clients by implementing Managed Helpdesk Services that reduce costs and improve internal and external communications across the organization.

Headquartered near Louisville, Kentucky since 1999, TDM has helped customers across the country make business-critical decisions that power their companies. We have extensive knowledge and experience in Managed Helpdesk solutions that are designed to meet the needs of your particular business.

We’ll work with your business to design a solution that will effectively meet your needs, well into the future and then implement our solutions, flawlessly – on time and within budget.

Our affiliations with some of the largest technology vendors in the world ensure you have the right solution to meet your needs