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Deliver the Experience Customers Expect
Constant changes in how financial institutions engage with customers means a lot of pressure on IT teams to keep up with the expanding needs of the business. At the same time, security threats are on the rise, your network infrastructure is no longer agile or cost-effective, and your support and budgetary resources are strapped. How can you make operational improvements, minimize security risks, and deliver the experience customers expect?
TDM has extensive experience helping firms in the financial services industry capitalize on cloud and telecommunications technologies to reduce costs and increase collaboration and customer service, across the enterprise.
Deliver the Experience Customers Expect
Constant changes in how financial institutions engage with customers means a lot of pressure on IT teams to keep up with the expanding needs of the business. At the same time, security threats are on the rise, your network infrastructure is no longer agile or cost-effective, and your support and budgetary resources are strapped. How can you make operational improvements, minimize security risks, and deliver the experience customers expect?
TDM has extensive experience helping firms in the financial services industry capitalize on cloud and telecommunications technologies to reduce costs and increase collaboration and customer service, across the enterprise.
Financial Services Solutions
IaaS
Upgrading your IT infrastructure is critical to expanding and modernizing your customer service channels. To remain agile enough to easily scale operations and be as efficient as possible, IaaS can help you to outsource those IT services (colocation, cloud, dev/test environments, big data, managed services) that are not core to your business. Offloading these services can also be part of efforts to improve your network security and business continuity.
Network Design
TDM can help you to find the right providers with network solutions to handle your sensitive traffic and meet increasing demands to support customer interactions. We’ll help you design a solution with MPLS, VPN, Ethernet, DIA, and wireless that is reliable, secure, and able to support your business with high availability.
Compliance & Security
We understand that financial institutions are facing increasing IT threats, including complicated compliance processes and a lack of human resources. From risk assessments, DR and business continuity planning, DDoS mitigation, threat detection, to end-user awareness training and compliance consulting, TDM has a host of services available to maintain compliance, mitigate risk, and ensure security.
Voice over IP (VoIP)
Use your VoIP connection to provide a more consistent customer experience, optimize your network performance through Quality of Service (QoS), take advantage of call routing, caller ID, conference phones, mobile integration, call activity analytics, and identify your bottlenecks and issues from your online dashboard. VoIP systems mean no busy signals, queuing your calls in the cloud, utilizing cloud-based advertising and recordings and staffing dashboards.
SD-WAN
Connectivity is critical to keep your business up and running. SD-WAN provides flexible, reliable, always-on access to cloud-based applications through multiple connections from multiple carriers. SD-WAN virtualizes network controls and functions, reducing operational costs at branches.
UCaaS
Unify your communications on a single platform with network management tools, conferencing and collaboration tools, call center solutions, and a hosted phone system. Hosted solutions also allow you to replace your costly on-premises hardware and release the burden from your IT staff. The technology is designed to improve collaboration and responsiveness inside your business and improve communication with your customers.
Technology Expense Mgt.
Your IT expenses are complex and spread across multiple locations. TDM Resolve can help you review and process your invoices, ensuring they’re accurate and that you’re paying them on time. The TDM Resolve platform is built to manage, track, and optimize your telecom and IT assets. Unorganized management leads to overspending, missed opportunities to cut costs, and lack of insight into where costs are allocated in your business.
LED Lighting
Physical audits of your facilities are free to determine the return on investment and savings possible from new LED technology. With proper replacement fixtures and implementation, over 70% of your lighting expense will be eliminated. LEDs can not only reduce your electricity bill, but also last at least 10 years, minimizing or eliminating maintenance support.
Financial Services Solutions
IaaS
Upgrading your IT infrastructure is critical to expanding and modernizing your customer service channels. To remain agile enough to easily scale operations and be as efficient as possible, IaaS can help you to outsource those IT services (colocation, cloud, dev/test environments, big data, managed services) that are not core to your business. Offloading these services can also be part of efforts to improve your network security and business continuity.
Network Design
TDM can help you to find the right providers with network solutions to handle your sensitive traffic and meet increasing demands to support customer interactions. We’ll help you design a solution with MPLS, VPN, Ethernet, DIA, and wireless that is reliable, secure, and able to support your business with high availability.
Compliance & Security
We understand that financial institutions are facing increasing IT threats, including complicated compliance processes and a lack of human resources. From risk assessments, DR and business continuity planning, DDoS mitigation, threat detection, to end-user awareness training and compliance consulting, TDM has a host of services available to maintain compliance, mitigate risk, and ensure security.
Voice over IP (VoIP)
Use your VoIP connection to provide a more consistent customer experience, optimize your network performance through Quality of Service (QoS), take advantage of call routing, caller ID, conference phones, mobile integration, call activity analytics, and identify your bottlenecks and issues from your online dashboard. VoIP systems mean no busy signals, queuing your calls in the cloud, utilizing cloud-based advertising and recordings and staffing dashboards.
SD-WAN
Connectivity is critical to keep your business up and running. SD-WAN provides flexible, reliable, always-on access to cloud-based applications through multiple connections from multiple carriers. SD-WAN virtualizes network controls and functions, reducing operational costs at branches.
UCaaS
Unify your communications on a single platform with network management tools, conferencing and collaboration tools, call center solutions, and a hosted phone system. Hosted solutions also allow you to replace your costly on-premises hardware and release the burden from your IT staff. The technology is designed to improve collaboration and responsiveness inside your business and improve communication with your customers.
Technology Expense Mgt.
Your IT expenses are complex and spread across multiple locations. TDM Resolve can help you review and process your invoices, ensuring they’re accurate and that you’re paying them on time. The TDM Resolve platform is built to manage, track, and optimize your telecom and IT assets. Unorganized management leads to overspending, missed opportunities to cut costs, and lack of insight into where costs are allocated in your business.
LED Lighting
Physical audits of your facilities are free to determine the return on investment and savings possible from new LED technology. With proper replacement fixtures and implementation, over 70% of your lighting expense will be eliminated. LEDs can not only reduce your electricity bill, but also last at least 10 years, minimizing or eliminating maintenance support.
Increase Customer Service
The financial services industry has seen significant technology advancements over the past several years. Many financial firms want to improve efficiency and facilitate new technologies, while also lowering costs and continuing to support outdated, legacy applications. Conversely, small start-up financial services firms are agile and competing with more established firms, leading with cutting edge technology tools and unencumbered by legacy applications. As competition increases for market share, financial services firms are increasingly looking for creative ways to provide better customer support and increase customer engagement, while reducing overhead.
Whether you’re a start up or an established financial services leader, TDM will work your organization to design and develop cost-effective IT & telecom solutions that will reduce costs and improve communications across the organization.
Increase Customer Service
The financial services industry has seen significant technology advancements over the past several years. Many financial firms want to improve efficiency and facilitate new technologies, while also lowering costs and continuing to support outdated, legacy applications. Conversely, small start-up financial services firms are agile and competing with more established firms, leading with cutting edge technology tools and unencumbered by legacy applications. As competition increases for market share, financial services firms are increasingly looking for creative ways to provide better customer support and increase customer engagement, while reducing overhead.
Whether you’re a start up or an established financial services leader, TDM will work your organization to design and develop cost-effective IT & telecom solutions that will reduce costs and improve communications across the organization.
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Let’s Start a
Conversation
We invite you to fill out the form, to the right, and someone from our offices will get back with you quickly.
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